Last Updated
October 20, 2026.
Our approach: fix it first
ChartKind sells the Just Me chart booklet ($9.99) and the Relationship reading ($29), which are personalized digital products created from the birth details you enter. We also sell credit packs, which are used for other in-app actions.
- Just Me booklet: made from your personal reading. Once it has been generated and your payment is confirmed, you can download it and re-download it later.
- Relationship reading: generated after purchase, once both charts are chosen.
- Credits: added to your account once your payment is confirmed.
If something isn't right with a purchase, email us. We look at every request and work to make it right. If the problem can be fixed, for example by regenerating your booklet or reading, we'll fix it. If it can't, we'll refund you.
How to ask for help or a refund
Email support@chartkind.com. Please include:
- the email address you used at checkout;
- what you bought (booklet, Relationship reading, or credits); and
- what went wrong. A screenshot helps.
A person reviews every request; refunds are not automated. If you were charged more than once for the same purchase, we'll refund the extra charge.
How refunds are paid
Refunds go back to your original payment method. How long a refund takes to appear depends on your bank or payment provider. A refund returns your payment. It doesn't automatically change your access to a booklet, reading, or credits you already received.
Before you dispute a charge
Please email us first so we have the chance to fix the problem or refund you.
Your legal rights
Nothing in this policy limits any rights you have under the consumer protection laws that apply to you.
Contact
Questions about this policy or a purchase can be sent to support@chartkind.com.